We are looking for enthusiastic and customer-focused International Voice Process Executives to handle inbound and outbound calls for international clients. The ideal candidate should possess excellent communication skills, a customer-centric approach, and the ability to resolve customer queries efficiently while maintaining high service standards.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries, complaints, and requests in a timely manner.
- Provide accurate information about products, services, and company policies.
- Maintain a high level of customer satisfaction through effective communication.
- Document customer interactions and update records in the CRM system.
- Meet quality, productivity, and performance targets.
- Follow company policies, processes, and compliance guidelines.
- Coordinate with internal teams for issue resolution when required.
Required Skills
- Excellent verbal communication skills in English.
- Neutral or international accent preferred.
- Robust listening and interpersonal skills.
- Good problem-solving and customer handling abilities.
- Basic computer knowledge and typing skills.
- Ability to work in rotational shifts, including night shifts.
- Ability to work under pressure and achieve performance targets.
Pay: ₹300,000.00 - ₹400,000.00 per year
Work Location: In person
📌 International Voice Process (India)
🏢 Congregate Technologies
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.