Our design and programming teams are creating security software for Windows operating systems, but sometimes customers have difficulty navigating these programs. Therefore, we’re looking for a Technical Support Agent to handle phone support requests from our clients. You will be responsible for walking customers through the process of achieving their goal with the software, whether the problem relates to a user error, a bug or something else entirely. The Technical Support Agent will also be responsible for communicating with our design and programming staff about suspected software problems. If this sounds like a valuable fit, get in touch.
Technical Support Specialist responsibilities and duties:
The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to.
Walk customers through the process of installing the software on their machines and starting up the program for the first time
Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
Send technical documentation to customers who have lost or misplaced theirs
Refer difficult cases to a senior analyst or support tech
Assume remote control over customers’ computers when necessary to resolve problems
Make hardware recommendations for customers whose machines cannot support the software
Technical Support Specialist qualifications and skills:
This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you expect from a successful candidate. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.
High school diploma with IT background,
btech graduate , degree graduates with IT background
MySQL
.net knowledge is a plus
Minimum 1 year experience in information technology or technical support
Freshers with skills can also apply
Extensive familiarity with Windows operating systems knowledge on it sector functionality preferred
Job Type: Full-time
Pay: ₹12,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
Education:
- Bachelor's (Preferred)
Experience:
- Technical support: 1 year (Preferred)
- total work: 1 year (Preferred)