- Job Description: Lead AI-enabled transformation in Operations charter - Accountable for integrating AI into P&C; India insurance domain operations to drive measurable business outcomes
- Lead delivery for the assigned portfolio, ensuring operational, financial, business and transformation goals are consistently met
- Build a high-performance, inclusive, and AI and digitally fluent team
- Champion operating model simplification, cross-functional collaboration, and scalable governance
- Represent operations in executive forums with crisp business health, risk, investment, and AI/transformation narratives
- Shape differentiated Insurance capabilities, including domain-specific AI solutions and proprietary delivery frameworks

- Responsibilities: Own AI-enabled transformation within P&C; Insurance Domain Operations India:
- Embed automation and analytics into core workflows, while liaising across operations, digital, data and client ecoystems to align AI in Ops initiatives with enterprise priorities
- Establish KPIs and structured outcome-based models to drive clear ROI and adoption
- Lead workforce reskilling,



change management and stakeholder buy-in for AI-augmented roles

- Lead end-to-end delivery across the allocated portfolio, ensuring SLA adherence, quality, risk governance, and client confidence
- Contribute to domain operations strategy (Insurance – Property & Casualties), execution, P&L; performance, and margin expansion
- Partner with IMUs and client CXOs to convert delivery excellence into growth, expansion, advocacy, and long-term strategic partnerships

- Qualifications: Bachelor’s degree in Business, Commerce, Finance or a related field; MBA or equivalent postgraduate qualification preferred
- Proven record of embedding AI/automation into operational workflows
- Skilled certifications in Property & Casualty Insurance, Operations Excellence, Program Management, Analytics, or Financial Management (e.g., CPCU, AINS, PMP, PRINCE2, Lean Six Sigma Black Belt, CFA, FRM) will be an advantage
- Potential next moves include broader SGU or Industry & Market Unit leadership

📌 Vice President 2 (India)
🏢 EXL Service
📍 India