Job Title: Customer Care Executive

Location: Coimbatore
Industry: Construction / Builder & Promoter / Property Management
Employment Type: Full-Time

Job Summary

We are looking for a dedicated and customer-focused Customer Care Executive to provide exceptional support to customers by handling inquiries, resolving complaints, coordinating with internal departments, and ensuring a seamless customer experience. The ideal candidate should have excellent communication skills, patience, and a solution-oriented approach.

Key Responsibilities

- Handle customer inquiries through phone calls, emails, WhatsApp, and walk-in visits.
- Respond to customer queries in a timely and professional manner.
- Register, track, and follow up on customer complaints until resolution.
- Coordinate with the project, maintenance, sales, and accounts teams to resolve customer issues.
- Maintain customer records, complaint logs, and service request reports.
- Schedule site visits, inspections, and maintenance appointments when required.
- Provide customers with updates regarding project progress, service requests, and maintenance work.
- Ensure high levels of customer satisfaction through prompt and courteous service.




- Escalate unresolved issues to the appropriate department or management.
- Prepare daily, weekly, and monthly customer service reports.
- Maintain confidentiality of customer information and company data.
- Support customer retention and build long-term customer relationships.

Qualifications

- Bachelor's Degree in any discipline.
- 1–3 years of experience in customer service, customer support, or a related field.
- Experience in the construction, real estate, or property management industry is preferred.

Required Skills

- Excellent verbal and written communication skills in Tamil and English.
- Robust customer service and interpersonal skills.
- Ability to handle customer complaints professionally.
- Good problem-solving and conflict-resolution abilities.
- Proficiency in MS Office (Word, Excel, Outlook).
- Experience with CRM or ERP software is an added advantage.
- Ability to multitask and work under pressure.
- Strong organizational and follow-up skills.

Salary

₹18,000 – ₹25,000 per month (Based on experience)

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Customer Care support team (India)
🏢 Tanny Shelters Private
📍 India