Customer Service Representative (India)

Customer Service Representative (India)

03 Aug
|
Prinith Solutions
|
India

03 Aug

Prinith Solutions

India

About the Role

We are looking for a goal-driven and energetic Telesales Executive to join our growing sales team. In this role, you will be responsible for reaching out to potential customers over the phone, presenting our products/services, answering questions, and closing sales or securing qualified leads.

The ideal candidate possesses exceptional communication skills, a persuasive telephone manner, and a resilient mindset.

Key Responsibilities

- Outbound & Inbound Sales: Contact potential and existing customers via phone to promote and sell products/services.
- Lead Generation & Qualification: Identify prospects, qualify leads, and schedule follow-up calls or meetings for senior sales representatives where required.
- Customer Relations: Understand customer needs, answer questions, address objections, and recommend suitable solutions.
- Database Management: Maintain accurate and up-to-date records of calls, customer interactions, sales status, and follow-up activities in the CRM system.
- Pipeline & Targets: Achieve or exceed monthly and quarterly sales targets and performance metrics (KPIs).
- Product Knowledge: Stay updated on product/service offerings,



pricing, and current promotional deals.

Requirements & Qualifications

- Experience: Proven experience as a telesales executive, telemarketer, or similar customer service/sales role.
- Communication Skills: Excellent verbal communication and active listening skills with a clear telephone voice.
- Sales Aptitude: Strong persuasion, negotiation, and closing skills.
- Tech Savvy: Familiarity with CRM systems (e.g., Salesforce, HubSpot) and office software.
- Resilience: Ability to handle rejection, stay motivated, and maintain high call volume.
- Education: High school diploma/GED required; degree in Business, Marketing, or related field is a plus.

What We Offer

- Competitive base salary + attractive uncapped commission structure.
- Training, professional development, and growth opportunities opportunities.
- Paid time off and comprehensive healthcare benefits.
- Friendly and collaborative work environment.

Pay: Up to ₹20,000.00 per month

Work Location: Hybrid remote in Dwarka, Delhi, Delhi

📌 Customer Service Representative (India)
🏢 Prinith Solutions
📍 India

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