- Call clients for updates, coordination, and follow-ups
- Chase and collect required documents; track pending items to closure
- Read rule books / policy circulars and extract the specific info needed for cases
- Act as document runner — pick up, submit, and deliver physical documents as needed
Must-Have Skills
- Clear phone communication (English + [Hindi/Kannada — confirm])
- Strong follow-up discipline and record-keeping
- Comfort reading and interpreting dense legal/financial documents
- Basic MS Excel / Google Sheets for tracking
- Own two-wheeler + license (for document running)
Good to Have
- Prior experience in NBFC / lending / DRA / collections / loan ops
- Familiarity with debt recovery or financial documentation