- Respond to customer inquiries via email and live chat in a timely and skilled manner.
- Resolve customer concerns related to products, services, orders, payments, and account-related issues.
- Maintain a high level of customer satisfaction by providing accurate and empathetic support.
- Escalate complex issues to the appropriate teams when necessary.
- Document customer interactions and update records in the CRM system.
- Follow established processes, quality standards, and service-level agreements (SLAs).
- Collaborate with internal teams to ensure prompt issue resolution.
- Stay updated on company products, services, and policies.