We are looking for an experienced Dialer Operations professional to manage dialer performance, lead the dialer team, optimize strategy, and ensure seamless coordination between clients, operations, and technical teams.
Key Responsibilities
- Manage overall dialer work, performance, and team schedules.
- Watch dialer plans and improve them to meet client/process goals.
- Handle daily client talks about plan changes and production updates.
- Work with tech teams to fix dialer issues and reduce downtime.
- Share daily data, insights, and feedback with clients to improve results.
- Manage shift start/end work and ensure correct daily MIS reports.
- Check daily/weekly performance reports and update all trackers.
- Work with Operations/WFM to match dialer plans with business needs.
- Do root cause checks on results and suggest improvement ideas.
- Support IT with diagnostics for call servicing technologies.
- Prepare presentations (Review Desk) and performance reports.
- Give detailed reports on campaigns, service levels, and agent productivity.
Eligibility Criteria:
- Minimum Qualification: Graduate in any stream.
- 3 to 8 years of experience in Dialer Operations (Genesis Dialer preferred).
- Solid analytical, organizational, and problem-solving skills.
- Good communication and interpersonal skills.
- Proficiency in MS Excel, reporting, and PPT.
- Basic knowledge of SQL / MySQL is an advantage.
- Ability to manage multiple stakeholders and work under pressure.
- Ownership mindset, team player, and strong time-management skills.
Work Details
- Shift: 24×7 process with rotational shifts and extended hours as needed.
- Week Off: Rotational week-offs.
Bangalore
📌 Asst. Manager / Manager - Dialer Operation (Bengaluru)
🏢 One Point one solutions
📍 Bengaluru
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