Talk To Crystals is a fast-growing premium e-commerce brand serving customers across India. We are looking for someone who enjoys delivering great customer experiences while ensuring smooth day-to-day operations.
We are looking for a hands-on Operations & Customer Support Executive to manage our daily order flow and customer experience.

Responsibilities:

- Own customer support end-to-end: respond to and genuinely resolve customer complaints, questions, and queries over phone, WhatsApp, email, and chat — not just log or forward them.
- Process daily customer orders and confirm Cash on Delivery (COD) orders directly with customers.
- Investigate delivery issues, delays, and complaints, and see them through to resolution, escalating to courier partners only when needed.
- Coordinate with courier partners for pickups, deliveries, delays, and shipment escalations.
- Perform quality checks on outgoing orders to ensure accuracy before dispatch.
- Track inventory, conduct regular stock counts, and pick replacement products for out-of-stock items.

Requirements:

- 1–3 years of experience in customer support, order processing,



or e-commerce operations (freshers with robust communication skills welcome).
- Genuine interest in helping customers — patient, empathetic, and comfortable resolving complaints, not just routing them.
- Confident making outbound calls and handling conversations across WhatsApp, email, and chat.
- Basic familiarity with inventory tracking and stock counts.
- Good communication skills in English and Hindi (spoken and written).
- Ability to stay organized and calm under a fast-paced, deadline-driven daily order flow.
- Preferably residing in Gurugram, within 20 minutes commute.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s):

- How do you plan to commute to the office if you are offered the job?
- What is your Last Drawn monthly Salary? And what is your expected Monthly Salary?

Education:

- Higher Secondary(12th Pass) (Preferred)

Experience:

- total work: 1 year (Required)

Work Location: In person

📌 Executive - E-commerce Warehouse Operations & Customer Support (India)
🏢 Talk To Crystals
📍 India