Key Responsibilities:

- Collaborate with the Customer Success team to enhance the overall learner experience across all programs
- Assist in onboarding and orientation sessions, helping learners smoothly transition into their learning journey
- Maintain accurate and up-to-date CRM records, including learner profiles and support tickets
- Provide timely mentorship reminders and coordinate interview schedules for Cohort-based programs
- Track and maintain records of mentorship sessions and collect feedback from live sessions
- Engage with customers to capture success stories and testimonials for community and marketing use
- Respond promptly to platform-related queries via email and phone, ensuring a seamless user experience
- Support overall learner operations by updating internal systems and contributing to continuous process improvement

Who Should Apply:

- Students or recent graduates with a background in Business, Marketing, or Communication
- Solid communication skills (verbal and written)
- Passionate about EdTech, learning, and working with people
- Comfortable working with tools like CRM, Excel, Google Sheets

📌 Customer Engagement Intern (India)
🏢 Analytics Vidhya
📍 India