Job Title: Customer Service Representative – US Email & Chat Process
Location: Andheri East, Mumbai
Experience Required: 2 to 6 Years
Salary: ₹30,000 – ₹33,000 per month
Job Type: Full-time
Job Summary
We are looking for experienced Customer Service Representatives for a US Email & Chat Support process. The role involves handling customer queries through email and chat, providing timely resolutions, and ensuring a positive customer experience.
Key Responsibilities
- Handle customer queries via Email and Chat support
- Provide accurate information regarding products and services
- Resolve customer concerns in a professional manner
- Maintain quality and response time standards
- Coordinate with internal teams for issue resolution
- Update customer interactions in the system
Required Skills
- Good written communication skills in English
- Experience in international customer support preferred
- Basic computer knowledge and typing skills
- Ability to handle multiple chats/emails efficiently
- Customer-focused attitude and problem-solving skills
Benefits
- Competitive salary package
- Incentives based on performance
- Paid training
- Career growth opportunities
- Supportive work setting
- Rotational week off
- Employee engagement activities