Job Summary:

The Sales Executive will be responsible for driving sales, delivering excellent customer service, and ensuring smooth day-to-day operations in the sports retail store. The role involves product knowledge, visual merchandising, achieving sales targets, and promoting the brand’s image to enhance customer experience.

Key Responsibilities:

1. Sales & Customer Service

- Greet and assist customers with product selection based on their needs and preferences.
- Achieve individual and store sales targets.
- Explain product features, benefits, and promotions effectively.
- Upsell and cross-sell products to maximize sales opportunities.
- Handle customer inquiries, complaints, and returns professionally.

2. Product Knowledge & Merchandising

- Maintain a thorough understanding of product lines, sizes, and new arrivals.
- Ensure shelves and displays are always well-stocked, clean, and visually appealing.
- Support visual merchandising and product placement as per brand guidelines.

3. Store Operations

- Maintain store cleanliness, organization, and premium presentation standards.
- Ensure products are properly displayed according to visual merchandising guidelines.
- Monitor product availability and report stock shortages.
- Assist in daily opening and closing store procedures.
- Support smooth day-to-day retail operations.

4. Inventory & Stock Handling

- Assist in receiving, checking, tagging, and organizing inventory.
- Maintain accurate stock arrangements in-store and warehouse areas.
- Support stock counting and inventory audits.
- Help monitor fast-moving and slow-moving items.

5. Social Media & Customer Engagement

- Support store social media activities including product stories, customer engagement, reels, and basic content creation.
- Assist in capturing in-store product photos/videos when required.




- Help respond professionally to customer inquiries through digital channels.

6. Reporting & Coordination

- Coordinate with Store Manager regarding sales, footfall, customer feedback, product demand, and operational improvements.
- Support promotional campaigns, launch/combo offers, marketing activities/events.
- Collaborate with the team to maintain a positive, disciplined, and team-oriented working environment.

Qualifications & Skills:

- Education: Minimum 10+2 or Bachelor’s Degree (preferred).
- Experience: Preferred minimum 1-2 years in retail sales preferably sports retail, fashion retail, or customer service is preferred.
- Skills Required:
- Strong communication and interpersonal skills.
- Passion for sports and fitness products is an advantage.
- Good product presentation and customer handling ability.
- Ability to work in a fast-paced retail environment.
- Basic computer and billing system knowledge (POS).
- Ability to work in shifts and weekends.
- Product recommendation ability to customers.

Key Performance Indicators (KPIs):

- Achievement of monthly/quarterly sales targets.
- Customer satisfaction scores and feedback.
- Inventory accuracy and shrinkage control.
- Visual merchandising compliance.
- Basic social media/content support.

Compensation & Advantages:

- Competitive salary + incentives based on performance.
- Training and development opportunities.
- Performance-based growth opportunities.
- Dynamic and energetic work environment.
- Growth opportunities within a fast-growing sports retail brand.

Benefits:

- Internet reimbursement
- Paid sick time
- Paid time off

Ability to commute/relocate:

- Malappuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

- Diploma (Preferred)

Experience:

- Retail sales: 1 year (Preferred)

Location:

- Malappuram, Kerala (Preferred)

Work Location: In person

📌 Retail Operations & Sales Executive - Sports (Malappuram)
🏢 STRYV GLOBAL
📍 Malappuram