Job Responsibilities:

Complain register

Complaint acknowledgement

Complaint evaluation, check FAQ, troubleshooting history of similar complaint

Circulation of complaint internally to relevant department / Sub supplier

Action plan for complaint resolution

Proposals to be sent to customer

Monitor time lines as agreed

Monitor sub suppliers activities for supply or services and keep customer updates time to time

Customer visits and inquiry generation for preventive maintenance

Annual spares requirement analysis and forecast for the year

Complaint resolution summary and its log

Expertise to be developed for maintenance

Intimation mails to customer for preventive maintenance of supplied plants

Data of all supplies made to customer and their O & M Manuals

ISO System implementation and updation





SAP material data base and its updation, SAP Implementation

Data management system implementation and vigilance

AMC Contracts structure design, proposal

Training Contracts structure design contents proposal

Identify locations for most demanding after sales visits

Propose locations for local representation

Knowledge/Skills

- Ability to multi-task, and adjust priorities
- Proficiency with MRP/ERP/SAP systems & Microsoft Office
- Valuable communication skills
- Presentable, Sensible, Ethical, Hard Worker

Pay: ₹600,000.00 - ₹800,000.00 per year

Benefits:

- Provident Fund

Work Location: In person

📌 Executive-Maintenance & Support After Sales (Bavdhan)
🏢 CRUTZ LEELA ENTERPRISES
📍 Bavdhan