We are seeking a Production Support Engineer who will be responsible for providing technical support to customers using Java-based applications and certain composition engines like Quadient, OpenText, etc. Provide optimal solutions for the core problems, code fixes, diagnose and fix operational issues.
Roles and Responsibilities:
1. Issue Resolution and SLA Adherence:
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Resolve complex issues with minimal downtime and adherence to SLAs.
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Perform RCA for critical failures and provide comprehensive documentation.
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Implement failover mechanisms for high availability during outages.
2. Automation and Predictive Analysis:
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Automate recurring tasks using Python, Bash, or other scripting tools.
- Configure proactive monitoring and alerts to minimize manual intervention.
- Use predictive analysis to identify and preempt potential failures.
3. Technical Expertise:
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Troubleshoot databases (SQL/NoSQL) and optimize query performance.
- Work extensively with Kafka for messaging and Amazon EKS for container orchestration.
- Develop and maintain solutions using Java and Spring Boot.
4. Collaboration and Documentation:
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Conduct biweekly review meetings with stakeholders.
- Escalate critical issues to Level 2 with detailed analysis and logs.
- Maintain explicit documentation of workflows, application flows, and resolution playbooks.
- Foster a collaborative team environment by sharing learnings and solutions.
5. Monitoring and Alerting:
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Configure tools like Prometheus, Grafana, or ELK for real-time system monitoring.
- Set up proactive alert systems to address potential system issues.
- Audit monitoring configurations to align with evolving system requirements.
6. New Feature Development and Maintenance: Collaborate with product teams to deploy new features effectively.
Requirements
- Bachelor’s degree in computer science or related field.
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3+ years of experience in production support or related roles.
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Expertise in Java, SQL, Kafka, MongoDB, and Amazon EKS.
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Proficiency in scripting languages like Python and Bash.
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Familiarity with cloud services, microservices architecture, and DevOps tools.
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Strong analytical and problem-solving skills with RCA and log analysis experience.ca
Benefits
The company offers a range of employee benefits including:
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Cashless medical insurance for employees, spouses, and children
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Accidental insurance coverage
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Life insurance coverage
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Retirement benefits including Provident Fund (PF) and Gratuity
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ESI*
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Complementary meal coupons
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Company-paid transportation
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Sodexo benefits for income tax savings
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Paternity & Maternity Leave Benefit
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National Pension Saving
📌 Senior Support Engineer (India)
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📍 India
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