- Handle customer enquiries through phone, email, WhatsApp, and walk-ins.
- Schedule vehicle sales or service appointments.
- Follow up with customers regarding test drives, vehicle delivery, and service reminders.
- Maintain customer records in the CRM (Customer Relationship Management) system.
- Address customer complaints and coordinate with sales or service teams for resolution.
- Conduct customer satisfaction (CSI) feedback calls after vehicle purchase or service.
- Explain promotions, offers, service packages, and warranty information.
- Prepare daily and monthly reports on customer interactions and follow-ups.
- Coordinate with sales, service, and finance departments to ensure a smooth customer experience.
- Help achieve customer satisfaction and retention targets.
Pay: ₹12,500.00 - ₹20,000.00 per month
Work Location: In person
📌 Customer Relationship Executive (Edappally)
🏢 KUN Capital Automotive
📍 Edappally
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.