We are looking for a Customer Relationship Management (CRM) Executive who will be responsible for handling customer queries, resolving concerns, maintaining customer records, and ensuring smooth communication between customers and the company. The candidate should have valuable communication skills and experience in customer support operations.
Key Responsibilities:
- Handle customer queries through calls, emails, and messages.
- Resolve customer complaints and ensure timely closure.
- Manage inbound customer calls professionally.
- Maintain and update customer data and records.
- Follow and maintain company SOPs while handling customers.
- Coordinate with internal teams to resolve customer issues.
- Maintain proper records of customer interactions and feedback.
- Ensure customer satisfaction and service quality.
Skills Required:
- Good communication and interpersonal skills.
- Problem-solving and conflict resolution skills.
- Basic knowledge of MS Excel and data management.
- Ability to handle inbound calls and customer interactions.
- Ability to follow SOPs and processes.
- Good organizational and data management skills.
Experience Required:
- 6 months to 1 years of experience in Customer Support / Customer Relationship Management.
- Experience in handling inbound calls and customer queries preferred.