LOCATION: …………………………

JOB TITLE:

Duty Manager

DEPARTMENT

Cinema Operations

REPORTS TO:

Cinema Manager

JOB PURPOSE:

Under the general guidance and supervision of the Cinema Manager and in accordance with the set policies and procedures of the Company, is responsible for the smooth and efficient running of the Cinema. Oversees and directs all and any aspects of concession operations, box, and floors. Also officiates in the absence of the Cinema Manager.

SCOPE:

Direct Reportees : Duty Officers

Indirect Reportees : GRAs/ESPs/HK Supervisor/Store Keeper

External Agencies : Local Police/Local Statutory Bodies.

DUTIES AND RESPONSIBILITIES:

Supervises the functions of the department employees, facilities, operations and cost on a day- to-day basis.

Key management: includes opening & closing of shift in presence.

Cash Management: includes issuing of daily floats, handling cinema imprest, shift banking, shortage control etc.

Monitors and controls, on an on-going basis:

Quality levels of product and service

Customer satisfaction

Merchandising and marketing

Operating costs

Sanitation, cleanliness and hygiene of the entire area under his purview.

Ensure optimum performance in specific jobs assigned in the above areas.

Conducts daily briefing & Sets up targets/ goals for the shift, makes constant effort to achieve the same.

Check for staff grooming/ discipline.

To introduce new ways and means to minimize transaction time at box office and at the concessions.

Oversees the services of Cinema from box-office to concessions and cleaning, to ensure highest standards and quality services at all times.

Conducts under the guidance of the Cinema Manager, such functions as employee orientation, staff training, on the job performance, coaching and disciplinary action if necessary, to ensure appropriate staffing and productivity.

Establishes and maintains the record systems to include but not limited to:

Spot Check file

LAM files

Activities file

File on customer comments form

Ticket register

Lost and found register

Complimentary ticket register





Also includes all legal registers

Ensures that displays are up-dated at all times, and effectively co-ordinates with Programming & Marketing for compliances.

Ensures compliance with all legal requirements in connection with Cinemas.

Maintains minimum stock levels of all items and participates in inventories on weekly basis.

To ensure smooth operations at all times.

Must be willing to Work in a team environment - with total hands on approach.

Make rosters on a weekly basis for box office, Floors, concession staff and strictly control manpower costs.

Manage Food and Beverage merchandising using various mediums and curative’s’ to stimulate customers to impulse buying and boost sales.

Have strictest controls on cash handling and ensure that here is no pilferage of moneys and safe procedures of money handling are adhered to.

Conduct Print check every Thursday night. It includes ensuring Display & Commercial compliance.

Must work towards making the PVR a successful brand and in all ways to

act honestly, diligently, justly and truthfully

SPECIFICATIONS:

Qualification:

Educational: Graduate/Diploma in Hotel Management.

Skilled:

Experience: 3-4 year Experience at the supervisory level

.

Working conditions: In cinemas

Competencies:

Proficiency in using MS Office

Team Building Skills

Creative thinker with high degree of integrity and discipline

Strong knowledge of consumer/cultural trends

Interpersonal and negotiating skills

Well-developed relationship building skills;

Excellent conflict resolution and problem solving skills

Self-motivation and drive towards winning and a “can do” attitude

Fluency in English

Responsible for the smooth functioning of the day to day operations at the site level

External customers for ensuring value service delivery.

Salary Range: 3-4 LPA

OTHER SPECIFICATIONS:

APPROVED BY:

HOD

COO/CEO

CORPORATE HR/CHRO

NAME:

SIGNATURE:

DATE:

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹32,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Duty Manager/Supervisor (India)
🏢 PVR INOX
📍 India