This role is not about running training programs — it is about building a high-performance, sales-capable organization at scale. As Head of L&D;, you will drive productivity, reduce time-to-productivity for new hires, and build leadership capability across levels. You will partner closely with business leaders to translate organizational goals into measurable capability-building interventions that directly impact revenue outcomes.

Key Outcomes

- Reduction in recent hire time-to-productivity (Sales & Customer experience roles)
- Measurable improvement in productivity, customer retention & revenue per head
- Strong fi rst 90-day effectiveness of new hires
- High adoption and effectiveness of LMS and digital learning interventions
- Demonstrable ROI on all L&D; initiatives

Key Responsibilities

- Sales Capability & Frontline Productivity
- Design and implement scalable training programs focused on improving efficiency of customer facing roles.
- Build structured new hire training journeys (0–90 days) to accelerate readiness
- Continuously refine training based on on-ground performance data and feedback loops

- Training Needs Analysis Business Impact

- Drive a data-led Training Needs Analysis (TNA) linked to business KPIs (sales, retention, productivity)
- Translate business problems into targeted capability-building interventions
- Move beyond training delivery to measurable performance improvement

- Learning Strategy & Execution at Scale





- Build and execute a company-wide L&D; strategy aligned to growth goals
- Design blended learning journeys across: Classroom, On-the-job coaching, Digital learning, Manager-led capability building
- Ensure consistent learning experience across multiple locations

- Leadership Development & Talent Pipeline

- Build structured programs for first-time managers, and high-potential talent
- Design and implement succession planning frameworks for critical roles
- Strengthen manager capability to coach and develop teams on the ground

- Learning Systems & Digital Transformation

- Implement and drive adoption of an LMS platform to enable scalable, trackable learning
- Use data analytics to track:
- Training effectiveness
- Productivity improvement
- Capability gaps

Build dashboards linking learning inputs
- business outputs

- Organizational Effectiveness & Culture

- Drive initiatives around performance culture, leadership behaviors, and employee engagement
- Partner with HR and business leaders to embed continuous learning culture
- Lead change management initiatives linked to capability building

Experience & Qualifications

- 10–15 years of experience in L&D; & organizational development
- Experience in sales-led widely distributed organizations (telecom, BFSI, FMCG, retail, etc.) preferred
- Strong expertise in:
- Instructional design
- Training delivery
- Learning systems (LMS)

Job Summary

- - Function Head - Learning & Development

- Location Gurgaon

- Date Posted May 26, 2026

📌 Head – Learning & Development (India)
🏢 Excitel Broadband
📍 India