- Receive and handle customer complaints via phone, email, or chat.
- Investigate issues and coordinate with internal departments for resolution.
- Provide timely updates to customers regarding complaint status.
- Maintain accurate complaint records in the CRM or complaint management system.
- Ensure complaints are resolved within the company's service-level agreements (SLAs).
- Escalate unresolved or critical issues to the appropriate team.
- Analyze complaint trends and recommend process improvements.
- Maintain a professional, empathetic, and customer-focused approach.
Required Skills:
- Strong verbal and written communication.
- Excellent problem-solving and conflict-resolution abilities.
- Customer service orientation.
- Good knowledge of MS Office and CRM software.
- Ability to work under pressure and meet deadlines.
- Attention to detail and documentation skills.
Pay: ₹10,000.00 - ₹25,000.00 per month
Perks:
- Cell phone reimbursement
- Internet reimbursement
- Paid sick time