Job Summary

We are looking for a reliable and skilled Freelance IT Support Engineer to provide on-demand technical support for our clients. The ideal candidate will troubleshoot hardware, software, network, and user-related issues while ensuring timely resolution and excellent customer service.

Key Responsibilities

- Provide onsite and remote IT support to end users.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Set up and troubleshoot Windows, macOS, and mobile devices.
- Install and configure operating systems and business applications.
- Support Microsoft 365, email, VPN, and cloud-based services.
- Perform system updates, patches, and preventive maintenance.
- Configure and troubleshoot basic networking devices such as routers, switches, and Wi-Fi access points.
- Document support activities, issue resolutions, and asset information.
- Escalate complex technical issues when required.
- Ensure compliance with IT security policies and best practices.

Required Skills & Qualifications

- Diploma, Bachelor's degree, or equivalent experience in Information Technology, Computer Science, or a related field.
- 2+ years of hands-on experience in IT support or desktop support.
- Strong knowledge of Windows operating systems and Microsoft Office/Microsoft 365.




- Basic knowledge of networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
- Experience with printer setup and troubleshooting.
- Familiarity with Active Directory and user account management is an advantage.
- Good troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple support requests.

Preferred Skills

- Experience with remote support tools.
- Knowledge of cloud platforms such as Microsoft Azure or Google Workspace.
- IT certifications such as CompTIA A+, Network+, Microsoft Certified, or equivalent are a plus.

Work Arrangement

- Freelance / Contract-based
- On-demand assignments (onsite and remote)
- Versatile working hours based on project requirements
- Travel to client locations may be required

Deliverables

- Timely resolution of assigned support tickets.
- Accurate documentation of work performed.
- Professional communication with clients.
- Compliance with agreed Service Level Agreements (SLAs).

Compensation

- Paid per ticket, hourly, daily, or per project (based on agreement).
- Travel reimbursement may be provided for onsite assignments where applicabl

Pay: ₹9,337.65 - ₹10,000.00 per month

Benefits:

- Flexible schedule

Work Location: In person

📌 Freelance IT Support Engineer (India)
🏢 Infinivis india IT Solution
📍 India