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JD – Senior Executive, Collections Role Summary The Senior Executive – Collections is responsible for managing customer receivables, ensuring timely collections, and maintaining portfolio health. The role requires proactive follow-ups, analytical rigor in resolving account issues, and collaboration with cross-functional teams to drive faster dispute resolution and cash flow improvement. ________________________________________
Key Responsibilities
- Manage and monitor assigned customer receivables portfolio to ensure timely collections and minimize overdue balances
- Achieve collection targets through structured follow-ups via email, calls, and other communication channels
- Track incoming payments and ensure accurate and timely application in systems
- Analyze customer accounts to identify risks, discrepancies, and overdue trends; take corrective actions or escalate as required
- Maintain control over ageing buckets and ensure adherence to defined credit terms and thresholds
- Collaborate with internal teams (Sales, Customer Service, Finance, etc.) to resolve billing issues, disputes, and customer concerns efficiently
- Ensure compliance with company policies, credit terms, and collection processes