Key Responsibilities

Website Operations

- Manage the daily operations of the company’s e-commerce website and mobile platform.
- Update products, pricing, offers, promotional banners, and campaign content on the website.
- Monitor website functionality, page performance, loading speed, and operational issues.
- Coordinate with the IT team or external developers for website updates, bug fixes, and feature enhancements.

Product & Catalog Management

- Create, upload, and maintain product listings for motorcycle accessories and riding gear products.
- Ensure product titles, descriptions, specifications, compatibility information, images, and SEO-related content are accurate.
- Maintain proper category structure, filters, product tags, and search visibility for easy customer navigation.

Inventory & Order Coordination

- Coordinate with the Inventory and Purchase departments to ensure stock availability is correctly updated on the website.
- Monitor synchronization between ERP, warehouse stock, and the e-commerce platform.
- Track the complete order process from order confirmation to dispatch and delivery.
- Coordinate backorders, cancellations, returns, replacements, and exchange requests with the concerned teams.

Customer Support Coordination

- Ensure customers receive a smooth online shopping experience.
- Monitor and follow up on website-related customer complaints, payment failures,



order tracking issues, and incorrect product information.
- Coordinate with the Customer Care team for quick resolution of customer escalations.

Sales & Operations Reporting

- Track daily website orders, sales performance, traffic trends, conversion rates, and cart abandonment data.
- Prepare daily, weekly, and monthly website operations reports.
- Suggest operational improvements to enhance online sales performance and customer satisfaction.

Marketing & Campaign Coordination

- Coordinate with the Marketing and Media teams for campaign launches, seasonal offers, and promotional activities.
- Ensure landing pages, promotional banners, coupon codes, and discount offers are activated correctly and on time.
- Support SEO, Google Ads, Meta Ads, and marketplace campaign execution from an operations perspective.

Payment & Logistics Follow-up

- Monitor payment gateway transactions and coordinate with the Accounts team for payment reconciliation issues.
- Coordinate with courier and logistics partners regarding shipment status, delivery performance, and tracking updates.
- Ensure customers receive accurate order tracking information.

Pay: ₹30,000.00 - ₹35,000.00 per month

Language:

- Kannada (Required)
- Hindi (Required)
- eng (Required)
- Malayalam (Required)

Work Location: In person

📌 website operation incharge (India)
🏢 Autonity
📍 India