About Tripjack

TripJack: A Excellent Place to Work® and the trusted tech platform for over 60K+ travel

agents across India!

We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and

sense of belonging our people feel every day. This recognition reflects our commitment to a

culture where our teams grow, collaborate, and drive the future of travel technology, while

consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized

the needs of travel agent partners. TripJack’s integrated platform offers content from 750+

airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and

Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and

post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel





booking & management experience for our agent partners.

Role: Executive/Senior Executive – Hotel Operations

Key Responsibilities

- Handle incoming and outgoing travel agents/ suppliers/ internal calls.
- Handle email communication with travel agents/ suppliers/ internal staff
- Help Travel agent/ internal staff for booking-related queries, amendments and escalations.
- Provide technical support to travel agents and resolve operational issues.
- Thorough understanding of the portal for the hotel product and ancillary services.
- Coordinate with suppliers for Confirmation, amendments, complaints, escalations.
- Negotiate best terms with suppliers for agent escalation cases.
- Handling pending/ failed bookings and ensuring conversions.
- Provide best-in-class quantitative and qualitative service to travel agents.

📌 Hotel Operations - Escalation Desk (India)
🏢 Trip Jack
📍 India