About Us

We’re WeblineIndia ! A global software development, consulting and outsourcing company helping businesses build smarter, faster and scalable digital products since 1999. With 26+ years in the industry, 3500+ successful deliveries and clients across 25+ countries, we’ve earned a reputation for reliability and results.

Our secret sauce?

AI + HI (Artificial + Human Intelligence). We combine deep technical expertise with human-driven thinking to craft software that doesn’t just work but wins. Whether it’s AI automation, custom development, mobile apps or cloud solutions, our 165+ professionals bring skills, precision and creativity to every build.

We’re ISO 9001 and ISO 27001 certified. So quality and security aren’t buzzwords here, they’re a standard practice. And with our proven RelySore model that helps clients save up to 50% on costs while boosting ROI, we keep global businesses ahead of the curve.

If you’re looking for a place that values skill over titles, speed over hierarchy and outcomes over excuses — this is where you’ll feel at home.

Because here’s the thing: We Grow, When You Grow.

Job Description

We are seeking a dedicated and skilled IT Support Engineer to join our team. The ideal candidate will provide technical assistance to internal users, maintain IT infrastructure, troubleshoot hardware/software issues, and ensure smooth day-to-day IT operations. This role requires strong problem-solving skills, customer-centric thinking, and the ability to work in a fast-paced environment.

Key Responsibilities

Technical Support

- Provide Level 1/Level 2 support for desktops, laptops, printers,



and network devices.

- Troubleshoot issues related to Windows OS, macOS, Linux (basic), Office 365, and enterprise applications.

- Install, configure, and maintain hardware, software, and peripherals.

- Handle system upgrades, patch management, and regular maintenance.

- Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP related issues.

- Manage user accounts, permissions, and access through Active Directory.

Infrastructure & Monitoring

- Assist in maintaining network devices (routers, switches, firewalls).

- Monitor system performance and ensure uptime.

- Support installation and maintenance of servers, cloud solutions, backups, storage devices, etc. (as applicable).

- Ensure IT assets are tracked, updated, and maintained.

User Support

- Respond to user queries via email, phone, or ticketing system.

- Provide timely resolution and escalate issues to senior engineers when needed.

- Train employees on basic IT usage, security practices, and software tools.

IT Administrative Tasks

- Maintain logs, documentation, and SOPs.

- Support procurement of IT hardware/software.

- Ensure compliance with IT security policies and audit requirements.

Requirements

Required Skills & Qualifications





- 3+ years of experience as IT Support Engineer / Desktop Support / Technical Support.

- Robust knowledge of:
- Windows OS (7/10/11), macOS basics

- Office 365 / Outlook / Email configurations

- Networking (TCP/IP, DNS, DHCP, VPN)

- Active Directory & basic server concepts

- Experience with ticketing tools (Jira, Freshservice, Zoho Desk, etc.).

- Good troubleshooting and diagnostic skills.

- Excellent communication and customer-service orientation.

- Ability to handle multiple tasks and work independently.

Preferred / Good-to-Have Skills

- Knowledge of cloud platforms (Azure, AWS, Google Workspace)

- Basic understanding of cybersecurity and endpoint protection tools

- Experience with remote support tools (AnyDesk, TeamViewer, RDP)

- Certifications like:
- CompTIA A+ / N+

- Microsoft Certified: Modern Desktop Administrator

- CCNA (basic networking)

Benefits

What is in for you?

At WeblineIndia, in addition to competitive salary, we also provide an extensive benefits package which includes.

- 5-days working.

- On-site international work opportunities.

- Creative freedom to work.

- Work-life balance.

- Festive Holidays.

- Paid Leaves.

- Monetary incentives.

- Referral benefits.

- Various Awards & Recognition programs.

- Sponsored learning & certification programs.

- Fun events.

- And so much more.

Join our team and contribute to our mission of delivering exceptional content that promotes our software solutions and services and engages our target audience.

📌 IT Support Engineer / IT Support Executive (India)
🏢 WeblineINDIA
📍 India