A ServiceNow Developer is responsible for designing, developing, and maintaining solutions on the ServiceNow platform to enable enterprise service management and enhance user experience.
Responsibilities:
- Translate business requirements into scalable technical solutions through analysis, design, and development
- Develop and configure ServiceNow components (business rules, client scripts, UI actions, workflows, catalog items)
- Build integrations with internal and external systems using REST/SOAP APIs
- Perform testing, validation, and deployment across environments ensuring solution quality
- Contribute to platform upgrades, release management, and continuous improvement initiatives
- Collaborate with stakeholders, architects, and cross-functional teams to deliver business value
Qualifications:
- Solid development experience in JavaScript, HTML/CSS, and web technologies
- Deep understanding of ServiceNow modules (NowAssist, ITSM, ITOM, ITBM, DevOps, SecOps, etc.)
- Experience with workflows, Flow Designer, and Service Catalog development
- Knowledge of ITIL processes and agile delivery methodologies
- Integration design and enterprise system experience
📌 Architect - GenAI/VA Tech Lead (India)
🏢 PepsiCo
📍 India
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