COMPANY BRIEF

Shivam Cast Products is a growing manufacturing company committed to delivering high-quality products and reliable solutions to customers across domestic and international markets. We believe in building long-term relationships through trust, quality, and excellent service. Our team-driven culture encourages learning, innovation, accountability, and continuous growth.

WEBSITE:www.shivamcast.com

JOB TITLE:Sales Executive-Telecaller

DEPARTMENT:Sales & Business Development

LOCATION:Anand, Gujarat

REPORTS TO:Business Development Manager / Sales Manager

DESCRIPTION

The Sales Executive-Telecaller is responsible for identifying potential customers, generating leads, scheduling appointments, and supporting the sales team in converting prospects into business opportunities. The role involves regular communication with customers through phone calls, emails, and follow-ups to understand their requirements and promote the company’s products and services. The position plays an important role in building customer relationships, maintaining lead databases, and contributing to the company’s revenue growth.

DUTIES & RESPONSIBILITIES

- Generate and qualify current business leads.
- Handle customer enquiries and prepare quotations.
- Follow up to convert enquiries into orders.
- Manage relationships with domestic and international customers.
- Coordinate with internal teams for order execution.
- Track orders and provide status updates to customers.
- Maintain customer records and sales reports.
- Follow up on outstanding payments.
- Conduct customer visits and business meetings.
- Gather customer feedback and identify repeat business opportunities.

QUALIFICATIONS & EXPERIENCE

- Bachelor's degree in Business Administration, Marketing, Commerce, Engineering, or a related field.
- Freshers with strong communication in English and learning ability are encouraged to apply.
- Candidates with 1–5 years of experience in manufacturing or industrial sales will be preferred.




- Experience in handling international customers will be an added advantage.

SKILLS & ABILITIES

- Solid verbal and written communication skills (English)
- Good interpersonal and relationship-building abilities.
- Effective time management and organizational skills.
- Ability to handle multiple tasks and priorities.
- Problem-solving and decision-making skills.
- Basic negotiation and persuasion skills.
- Proficiency in basic computer applications.
- Positive attitude and skilled approach.
- Ability to work independently as well as within a team.
- Willingness to learn and adapt to changing business requirements.

TOOLS & TECHNOLOGY

- MS Office (Excel, Word, PowerPoint, Outlook)
- CRM Software
- ERP Systems
- Email Communication Tools
- Video Conferencing Platforms
- Internet and Online B2B Portals

WORK WORKPLACE

Shivam Cast Products offers a professional, collaborative, and growth-oriented work environment. Employees are encouraged to share ideas, take ownership of their responsibilities, and continuously improve their skills. Teamwork, integrity, and customer focus are at the heart of our culture.

BENEFITS

- Opportunities for learning and career growth.
- Exposure to domestic and international business markets.
- Supportive and collaborative team environment.
- Performance-based recognition and rewards.
- Hands-on experience in the manufacturing industry.
- Skill development through practical learning and guidance.

IDEAL CANDIDATE

The ideal candidate is energetic, self-motivated, and passionate about sales. They enjoy interacting with people, are confident in communication, and can build lasting customer relationships. They take initiative, stay organized, follow through on commitments, and are eager to contribute to the company's success while continuously learning and growing in their career.

Benefits:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Location:

- Anand, Gujarat (Required)

Work Location: In person

📌 Telecaller Sales Executive (India)
🏢 Shivam Cast Products
📍 India