As a Consultant Agency VRM, you will be the voice of the organization to our partners, responsible for executing outreach campaigns, resolving queries, and building strong relationships that drive repeat business. You will play a key role in supporting the central team’s partner engagement and business development efforts.
Key Responsibilities:
- Partner Communication: Make outbound calls to current and existing partners to inform them about campaigns, services, and updates.
- Target Achievement: Meet and exceed assigned KPIs and performance targets through effective partner engagement.
- Needs Assessment: Understand partner requirements and provide timely resolutions or escalate as needed.
- Product Knowledge: Develop a deep understanding of the company’s offerings, pricing, and value propositions.
- Relationship Building: Foster trust and satisfaction among partners to encourage long-term collaboration and repeat business.
- Reporting & Feedback:
Maintain accurate records of interactions and share insights with the central team for continuous improvement.
Qualifications & Experience:
- Experience: 1–3 years in telecalling, customer service, or partner support roles, preferably in insurance or BFSI sectors.
- Education: Graduate; additional certifications in sales or communication are a plus.