Job Description

:

### JD - Principal Platform Engineer (AIOps Specialist)

#### About the Role

We are looking for a highly seasoned and pragmatic **Principal Platform Engineer** to lead our platform & infrastructure strategy for Rakuten's Entertainment products and services.

With over 15 years of experience, you are a "full-stack" engineer who possesses deep expertise in both application development and infrastructure architecture. You operate with a high degree of autonomy, capable of navigating complex codebases and cloud architectures simultaneously to solve problems independently. You will define the future of our platform, driving the integration of AIOps to create self-healing, intelligent, and highly resilient systems.

If you are a visionary engineer who thrives on solving systemic challenges, optimizing performance at scale, and architecting autonomous infrastructure, this role is for you.

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#### Key Responsibilities

**Platform Architecture & Strategy**

- Architect and evolve a unified, developer-centric platform across multi-cloud environments (AWS, Azure, and/or GCP).

- Bridge the gap between application logic and infrastructure, ensuring seamless integration and high-performance execution.

**AIOps & Intelligent Automation**

* **Lead the AIOps transformation:** Architect and implement AI-driven systems for predictive scaling, intelligent incident response, and automated root-cause analysis.

- Leverage LLMs and ML models to automate Infrastructure-as-Code (IaC) generation, security remediation, and complex diagnostic workflows.

- Implement log anomaly detection and predictive observability to transition from reactive to proactive system management.

**CI/CD & Developer Experience (DevEx)**

- Design high-velocity, "paved-road" deployment pipelines that empower engineers to ship code safely.

- Drive the adoption of AI-assisted development tools to accelerate the software delivery lifecycle.

**Kubernetes & Scalability**

- Lead the architecture of global-scale Kubernetes environments, focusing on multi-tenancy, security,



and service mesh performance.

- Optimize system performance under extreme traffic, ensuring 99.99% availability through advanced capacity planning.

**FinOps & Governance**

- Implement advanced FinOps practices to optimize cloud spend, utilizing AI-driven forecasting to eliminate waste.

- Establish strong human-in-the-loop governance for all AI-automated infrastructure changes.

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#### What We’re Looking For

**Experience & Expertise**

* **15+ years of experience** in Software Engineering, Infrastructure, and SRE/Platform Engineering.

* **Dual-Competency:** Proven track record of architecting large-scale applications *and* managing the underlying cloud infrastructure.

* **Autonomy:** Proven ability to troubleshoot issues across the entire stack—from application code and API performance to network latency and container orchestration.

**Technical & Problem-Solving Skills**

- Deep expertise in multi-cloud architecture and distributed systems design.

- Expert-level knowledge of Kubernetes, service meshes (e.g., Istio, Linkerd), and cloud-native observability.

* **AIOps Proficiency:** Demonstrated experience implementing AI/ML-driven operational workflows (e.g., automated diagnostics, predictive maintenance).

**Collaboration & Leadership**

- Experience leading and mentoring teams in a global, cross-functional environment.

- Ability to influence stakeholders and align technical strategy with high-level business objectives.

**Qualifications**

- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

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#### Nice to Have

- Experience training or fine-tuning models for infrastructure automation.





- Contributions to open-source projects related to Cloud-Native or AI tooling.

- Deep knowledge of modern observability stacks (Prometheus, Grafana, Honeycomb, Datadog).

- Experience with advanced infrastructure security (Zero Trust, Policy-as-Code).

Mandatory Skills

:

Cloud Architecture, Application & Infrastructure, Dev, DevOps

Location

:

Bangalore, Karnataka, India

Years Of Exp

:

12 to 15 years

Why you should choose us?

Are you interested in working for a Global Leader in E-commerce? Are you excited about working on highly scalable platforms and applications that are accessed by millions of users every day? If so, read on to find out more about the opportunity.

Rakuten is the largest E-commerce company in Japan and one of the largest E-commerce and Internet Services companies in the World. Rakuten is ranked in top 20 most cutting-edge companies in the world by Forbes.

Rakuten India Development Centre is the second largest technology hub outside of Japan that enables & builds platforms for global E commerce, Payments, Digital, AI, Data Science services across the globe. The India arm serves as a research and development center with an employee strength of around 450+ (& Growing).

Rakuten is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team and inclusive workforce. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Rakuten’s achievement as well. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs”

📌 Principal Platform Engineer (India)
🏢 Rakuten
📍 India