Location: Mumbai

Overall Purpose of the Role

- Ensuring timely and quality fulfilment of customer’s service requests.

Areas of Responsibility

- Interact/Coordinate with Repair partners to fulfil service requests in defined TAT.
- Provide superior customer service
- Validation of job sheets/estimates/invoices/other documents required for claims approvals & fulfillment.
- Ensuring regular updates in system

Qualification & Experience Required

- Graduate / Diploma in Electronics /telecommunication.
- Upto 5 years of experience
- Experience as a Service Coordinator/Executive in electronics repair industry desirable.

Skills Required

- Customer orientation
- Team working skills
- Quick Learnability skills and adaptability
- Highly organized and productive. Ability to prioritize and handle multiple tasks
- Ability to generate and publish routine reports
- Command on MS Excel and basic computer knowledge
- Proficient in English and Hindi both for written and verbal communication

Please mention the position being applied for as the subject of the mail.([email protected])

📌 Executive – Service Operations (India)
🏢 Techguard India
📍 India