Job Title

Account Manager

Experience

6-8 years

Educational Qualification

Master's degree is required.

Responsibilities

- Manage customer relationships and ensure high levels of satisfaction.
- Develop and maintain key account strategies and action plans.
- Coordinate with the sales and service teams to resolve client issues efficiently.
- Track account performance and prepare regular reports for senior management.
- Identify opportunities for business growth and cross-sell/up-sell initiatives.
- Maintain accurate records of all client interactions and follow-ups.
- Conduct regular account reviews and provide strategic recommendations for improvement.

Requirements

- A minimum of 6-8 years of experience in an account management or client servicing role.
- Proven track record in maintaining and growing client portfolios.




- Excellent communication and interpersonal skills with the ability to interact at all organizational levels.
- Strong organizational and time management capabilities to handle multiple priorities.
- Familiarity with financial software such as Tally ERP and SAP ERP is essential.
- Ability to analyze account performance and present insights to drive decisions.
- Proficiency in using Microsoft Office tools such as Excel and Word is required.

Nice to Have (Skills)

- Experience working in a fast-paced B2B environment.
- Knowledge of CRM software for client data management.
- Familiarity with key performance indicators (KPIs) related to client retention and satisfaction.
- Ability to negotiate and close deals with recent and existing clients.
- Certifications in account management or business management fields.

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