We are looking for a friendly and customer- focused Customer Relationship Executive to manage post booking customer communication. The role involves making outbound calls to customers, ensuring a smooth travel experience, addressing their concerns.

Key responsibilities:

- Make outbound calls to successful leads/customers after booking .
- Collect customers feedback regarding their booking and overall experience.
- Follow up with customers during their journey to ensure everthing is going smoothly.
- Handle inbound customer calls, handle inquirie, concerns, and complaints professionally.
- Provide accurate information about bookings, travel schedules, and services.
- Maintain records of customer interactions and feedback in the CRM or database.




- Build strong customer relationships to encourage repeat business and referrals.

Requirements:

- Excellent communication skills in Hindi and English.
- Strong interpersonal and customer service.
- Good problem-solving abilities and a positive attitude.
- Basic computer knowledge.

Preferred skills:

- Active listening and empathy.
- Professional telepathy etiquette.
- Ability to handle difficult situations calmly.
- Robust follow-up and relationship management skills.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer support (South West Delhi)
🏢 Unicorn Cab
📍 South West Delhi