Areas of Responsibilities

- Manage, review, coach up the export documentation team.
- Follow metrics to ensure department success.
- Streamline in-house processes.
- Help to continue to build a team-oriented atmosphere.
- Obtain essential shipment data from clients to start the documentation process.
- Communicate daily with clients and vendors to ensure all documentation is accurate and submitted.
- Be well versed in different terminology in order to accurately complete documents.
- Promotes customer focus; Establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
- Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits positive listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Required Skill Set





- Backoffice experience of at least 6-7 years or more
- Worked preferably in Logistics/ shipping domain back office
- Very good experience of Project Management and has handled new process migrations
- Worked with process metrics and has working knowledge of productivity, accuracy and TAT
- Handled directly a team size of 20 team members for more than 2 years
- Worked in processes across time zones
- People Management and Time Management skills

Educational Background & Experience

Post Graduates /MBA preferred.

Minimum 8 – 10 years from Shipping Background

Job Category: MANAGER

Job Type: Full Time

Job Location: Hyderabad

Work Experience: 7-10

Salary: 10-13 LPA

Notice Period: 1-2 weeks immediate

📌 Associate Manager : Export Import Documentation (India)
🏢 Digital Aptech
📍 India