When our values align, there's no limit to what we can achieve.

Key Responsibilities:

- Client Engagement & Strategic Leadership

- Serve as the primary technology advisor for multiple strategic client accounts

- Build and maintain strong relationships with senior client stakeholders

- Lead executive-level client interactions, including quarterly business reviews, strategy sessions, and roadmap discussions

- Translate complex technical concepts into clear, client-relevant messaging and value propositions

- Act as the “voice of the client” within internal teams to influence priorities and solutions

Account Strategy & Road mapping:

- Partner with clients to understand their technology landscape, priorities, and long-term roadmap

- Align internal capabilities and solutions to client strategies and upcoming initiatives

- Define and evolve account-level technology strategies that support growth, efficiency, and innovation

- Ensure consistency and reusability of solutions across programs and projects

Cross-Functional Orchestration:

- Act as the central point of coordination across IT, architecture, operations, commercial, and delivery teams

- Facilitate collaboration across internal and external stakeholders to drive aligned outcomes

- Navigate complex organizational structures to connect teams and remove blockers

- Lead cross-functional discussions to ensure clarity on scope, priorities, and decisions

Facilitation & Decision Leadership:

- Plan and facilitate structured meetings with clear agendas and objectives

- Drive discussions toward decisions, outcomes, and next steps

- Ensure alignment across stakeholders, including senior leadership

- Maintain focus and momentum across complex, multi-stakeholder environments

Commercial & Business Support:

- Partner with commercial and contracts teams to support proposals, estimates, and statements of work

- Contribute to client discussions related to scope, solutions, and value





- Support contract negotiations by ensuring alignment between proposed solutions and delivery capabilities

- Identify opportunities for growth, expansion, and new business within existing accounts

Oversight & Delivery Enablement:

- Maintain visibility across client engagements, including progress, risks, and key dependencies

- Ensure appropriate follow-up on actions, escalations, and open issues

- Guide teams toward solutions without directly managing execution

- Act as an escalation point for complex client or delivery challenges

Innovation & Continuous Improvement:

- Identify opportunities to improve processes, solutions, and client outcomes

- Promote the use of standardized, scalable solutions where appropriate

- Partner with internal teams to evolve and mature capabilities

- Contribute to thought leadership, solution development, and internal best practices

People Leadership & Mentorship:

- Provide leadership, mentorship, and direction to Client Technology Partner and related roles

- Support capability development in areas such as client engagement, facilitation, and strategic thinking

- Foster a culture of collaboration, accountability, and continuous improvement

- Serve as a senior escalation point for team members

Skills & Experience:

Core Capabilities

- Robust client-facing communication and executive presence

- Ability to translate complex technical topics into business-friendly language

- Advanced stakeholder management and influencing skills across all levels

- Strong facilitation skills with experience leading large,



cross-functional discussions

- Ability to navigate ambiguity and drive alignment in complex environments

- Strategic thinking combined with practical execution focus

Business & Commercial Acumen

- Understanding of commercial processes, budgeting, and contract development

- Ability to connect solutions to business value and client outcomes

- Experience supporting proposal development and client negotiations

Technical & Domain Awareness

- Working knowledge of Software Development Life Cycle (SDLC), validation, and testing practices

- Awareness of enterprise systems, data integration, and technology landscapes

- Experience in clinical research, life sciences, or regulated environments (preferred)

- Ability to engage effectively with technical teams without requiring deep hands-on expertise

Tools & Ways of Working

- Proficiency in Microsoft 365 tools (Outlook, Teams, PowerPoint)

- Experience with collaboration and tracking tools (e.g., Smartsheet, CRM platforms such as Salesforce) preferred

Experience & Education:

- Bachelor’s degree or equivalent experience required

- 10+ years of experience in client-facing roles within technology, consulting, or clinical/regulated environments

- Proven track record of leading complex, multi-stakeholder engagements

- Experience managing strategic accounts and influencing senior stakeholders

- This is an individual contributor role with a potential of line management in the future

What Success Looks Like

- Strong, trusted relationships with key client stakeholders

- Clear alignment between client needs and delivered solutions

- Effective coordination across internal teams with minimal friction

- Increased adoption of scalable, standard solutions

- Measurable contribution to client satisfaction and business growth

Required Skill Profession

Operations Specialties Managers

📌 Director, Client Technology Partner (Hyderabad)
🏢 Parexel
📍 Hyderabad