Job description:

We are seeking a dynamic and experienced Front Office Manager to lead our front office operations at a premium luxury resort in Nilagiri at Devala.

The ideal candidate will ensure exceptional guest experiences, smooth daily operations, and maintain the highest standards of hospitality.

Key Responsibilities:

Oversee all front office operations including reception, reservations, and guest relations

Ensure smooth and efficient check-in and check-out processes

Deliver exceptional guest service and handle VIP guests with professionalism

Address guest complaints and ensure timely resolution

Lead, train, and supervise front office team members

Coordinate with housekeeping, F&B;, and maintenance departments for seamless operations

Monitor room availability, occupancy, and reservations

Ensure accurate billing, cash handling, and system management





Maintain high standards of grooming, discipline, and service quality among staff

Implement and follow resort SOPs and brand standards

Qualifications & Skills:

Bachelor’s Degree in Hospitality Management or related field

Strong leadership and team handling skills

Excellent communication and interpersonal abilities

Customer-focused with a passion for hospitality

Robust problem-solving and decision-making skills

Experience:

Minimum 3–4 years of experience in Front Office operations

At least 1–2 years in a supervisory/managerial role

Experience in luxury resort/hotel preferred

Job Type: Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Front Office Manager (Devala)
🏢 calicut
📍 Devala