Job Description

- Digital Supply Chain Specialist (Customer Service & Logistics Interface) for OE - Block Channel
- who will contribute to a up-to-date, customer-centric support hub within Bosch Mobility Aftermarket.

The role combines hands-on customer support, process execution, and digital enablement to ensure high-quality service across multiple support channels while supporting process optimization and automation initiatives.

Work closely with customers and support colleagues, process experts, and cross-functional partners in an increasingly AI-driven environment, using digital tools, analytics, and structured problem-solving to improve response quality, efficiency, and customer satisfaction.

The role requires a strong customer-first mindset, attention to detail, collaboration skills, and a continuous improvement attitude to help shape future-ready digital customer support operations.

Qualifications

Qualifications

- Bachelor's degree in Business Administration, Mechanical Engineering, Industrial Engineering, Supply Chain Management, Logistics, Operations Management, Information Systems, Computer Science, or a related field.
- MBA in Supply Chain Management, Operations, Logistics, or Business Administration is preferred.

Experience: 5–9 Years

- 5–9 years of professional experience in Customer Supply Chain, Customer Service, Order Management, Sales Logistics Interface, Supply Chain Operations, or a similar customer-facing supply chain function.
- Experience working with SAP SD and customer order fulfillment processes, including order management, delivery coordination, inventory management, logistics coordination, and customer communication.




- Experience in driving digitalization, process automation, workflow optimization, and continuous improvement initiatives within Supply Chain or Customer Service.
- Strong understanding of customer service processes, supply chain planning, logistics operations, and cross-functional collaboration with Sales, Planning, Manufacturing, Procurement, Warehousing, and Transportation teams.
- Experience working with service KPIs, OTIF, Order Fulfillment, Lead Time, Backorder Management, Inventory, Customer Satisfaction, and operational dashboards.
- Hands-on experience with Microsoft Excel (Advanced), Power BI, Power Query, Power Automate, Power Apps, Microsoft Copilot, or similar digital productivity tools.
- Exposure to automation technologies such as Automation Anywhere A360, UiPath, n8n, or similar RPA/workflow automation platforms is an advantage.
- Knowledge of EDI/API integrations, low-code/no-code platforms such as OutSystems, and workflow management tools is desirable.
- Basic understanding of AI-enabled solutions, Copilot, LLM-based applications, chatbot technologies, or Python-based automation to support digital transformation initiatives is preferred.
- Strong analytical and problem-solving skills with the ability to identify process improvement opportunities through data analysis.




- Excellent stakeholder management, communication, and collaboration skills with the ability to work effectively in global cross-functional teams.
- Customer-focused mindset with the ability to manage customer expectations, prioritize critical issues, and deliver high-quality service.
- Experience working in an international or regional supply chain/customer service environment will be an added advantage.
- Familiarity with Git/GitHub or similar collaboration tools is beneficial but not mandatory.
- Excellent verbal and written communication skills in English.

Additional Information

- Advanced knowledge of End to End Supply Chain Operations (Order Management, Demand Planning and Warehouse and Transportation management) Advance knowledge of digital tool sets (E.g. Power BI, RPA, Tableau etc.).
- Strong communication and follow-up skills, with the ability to work effectively with dashboards and digital tracking tools.
- Stakeholder management – Customers – internal teams- LSPs.
- Demonstrates a proactive mindset and strong ownership behavior.

Effectively manages time, including availability during late hours for customer calls.

Shows problem-solving skills and coordinates with transporters to ensure on-time shipment delivery as agreed.
- Advanced project management and analytical skills for decision-making and risk management.
- Strong communication and presentation skills for internal, external, and stakeholder interactions
- Proficient in ERP systems (preferably SAP) and MS Office tools.

Required Skill Profession

Operations Specialties Managers

📌 Assistant Manager / Deputy Manager – Digital Supply Chain Specialist (Customer Service & Logistics Interface) (Bengaluru)
🏢 Bosch Group
📍 Bengaluru