Job Description

Requirements

- 16+ years of overall skilled experience, with a strong focus on delivering large-scale, complex programs within the Retail and CPG domain.
- Proven track record of overseeing end-to-end delivery for multi-million-dollar accounts in a global or distributed delivery model.
- Demonstrated experience managing P&L;, including budgeting, forecasting, and financial performance for an account.
- Extensive background in handling large, cross-functional, and geographically distributed teams.
- Deep expertise in managing enterprise-level customers, including building and sustaining strategic relationships at senior leadership levels.
- Strong experience in pre-sales activities, including leading new sales leads, responding to RFPs, reviewing contractual documents, and converting opportunities into active customers.
- Solid understanding of delivery governance, quality standards, and best practices across the project lifecycle.
- Proven ability to define delivery methodology, resource plans, governance frameworks, and solution approaches based on high-level requirements.
- Excellent command of written and spoken English, with superior communication and stakeholder management skills.
- Working knowledge of Agile-Scrum methodologies is a significant plus.
- We are preferring immediate / early joiners.

Responsibilities

- Oversee the delivery of large, complex programs to ensure both short-term milestones and long-term account success are achieved.




- Drive account growth by identifying opportunities within current engagements to cross-sell or up-sell organizational offerings.
- Review and guide project scope definition, planning, and execution for assigned products and related releases.
- Ensure all projects within the account adhere to defined governance guidelines, standards, and best practices.
- Own the full P&L; responsibility for the account, managing financial health and profitability.
- Propose and own delivery methodology, resourcing requirements, governance mechanisms, and solution design based on high-level client requirements.
- Effectively manage programs through the development of robust schedules, rigorous change control, and proactive risk mitigation strategies.
- Monitor and maintain the overall health of the account across all key metrics, including risk, scope, schedule, quality, resources, finance, and customer satisfaction.
- Act as a trusted advisor with a consulting mindset, positioning the team as a solution provider rather than an order taker.
- Identify account stakeholders early, engage with them to understand expectations, and steer the engagement accordingly.
- Communicate and drive the adoption of organizational initiatives within the account team.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

Required Skill Profession

Advertising, Marketing, Promotions, Public Relations, And Sales Managers

📌 Director Delivery (E commerce / Retail / CPG Domain) (Gurugram)
🏢 Nagarro
📍 Gurugram