Job Description

About the Role

We are looking for a proactive and customer-focused IT Administrator to provide first-level IT support to employees.

The ideal candidate should possess robust troubleshooting skills, excellent communication, and a service-oriented mindset to ensure timely resolution of technical issues while maintaining high customer satisfaction.

Key Responsibilities

End User Support

- Provide first-level technical support for desktops, laptops, printers, mobile devices, and peripherals.

- Diagnose and resolve hardware, software, network, and application-related issues.

- Install, configure, and maintain Windows operating systems and standard business applications.

- Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive.

User Administration

- Create, modify, and deactivate user accounts.

- Manage password resets and access permissions.

- Configure email accounts, distribution groups, and shared mailboxes.

Asset Management

- Maintain the IT asset inventory, including laptops, desktops, monitors, and accessories.

- Track asset allocation, returns, warranty details, and lifecycle.

- Coordinate procurement and replacement of IT equipment.

Ticket Management

- Log, prioritize, and resolve support tickets within defined SLAs.

- Escalate unresolved issues to Level-2 or specialized support teams.

- Maintain proper documentation of incidents, resolutions, and root causes.





Infrastructure Support

- Assist in configuring and troubleshooting LAN, Wi-Fi, VPN, and internet connectivity.

- Support printers, scanners, meeting room equipment, and video conferencing systems.

- Assist with software deployment and patch management.

Employee Onboarding & Offboarding

- Prepare laptops and user accounts for new employees.

- Configure required software, licenses, and access rights.

- Recover company assets and revoke system access during employee exit.

Documentation & Compliance

- Maintain knowledge base articles and standard operating procedures (SOPs).

- Ensure compliance with IT security policies.

- Support periodic audits related to IT assets and access management.

Requirements

Required Skills

Technical Skills

- Windows 10/11 administration

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Requirements
6–8 years: Helpdesk Executive / IT Support Engineer with strong technical knowledge and excellent communication skills are encouraged to apply.

Windows 10/11 administration Microsoft 365 (Outlook, Teams, Office Suite) Active Directory / Microsoft Entra ID (preferred) Basic networking (TCP/IP, DNS, DHCP, VPN) Printer and peripheral troubleshooting Remote support tools Ticketing systems (ServiceNow, Jira Service Management, Freshservice, Zoho Desk, etc.) Basic hardware diagnostics and repair.

Required Skill Profession

Computer Occupations

📌 IT Administrator (Tambaram)
🏢 Cloud Brite Systems India Private
📍 Tambaram