Job Description

Staples is seeking a Senior Manager – Software Engineering (Salesforce Platform) to lead Salesforce engineering initiatives supporting Sales and Service functions.

Based at the Chennai Global Capability Center (GCC), this role serves as a strategic extension of the SDS Salesforce organization, driving global delivery, platform innovation, and operational scale.

The role will own the Salesforce platform engineering roadmap, lead AI-powered transformation initiatives (Agentforce / Einstein), and build a high-performing, distributed engineering organization across the US and GCC.

Key Responsibilities

Leadership & Organization

- Build, scale, and lead a high-performing engineering organization across GCC (India).

- Establish robust hiring pipelines, mentoring frameworks, and performance management practices.

- Drive a unified global operating model with clearly defined sprint cadences, OKRs, and governance rhythms.

Platform Ownership & Delivery

- Own and execute the Salesforce roadmap across Sales Cloud, Service Cloud, CRM Analytics, and enterprise integrations.

- Deliver and scale AI-driven capabilities, including Agentforce and Einstein-powered experiences.

- Lead modernization initiatives such as case management transformation and workflow automation.

Platform Transformation & Integration

- Rationalize overlapping tools, eliminate technical debt, and consolidate workflows onto Salesforce.

- Partner with Data Engineering to centralize enterprise analytics leveraging Snowflake and Data Cloud.

- Design and implement secure, scalable integrations across Salesforce and enterprise platforms.

Engineering Excellence & Governance

- Establish and enforce DevSecOps standards, CI/CD pipelines, and release governance practices.

- Drive Salesforce Center of Excellence (CoE) standards, including coding practices, test automation, and documentation discipline.





- Ensure platform stability, scalability, data integrity, and adherence to governance frameworks.

Stakeholder & Partner Management

- Partner with Sales Operations, Customer Service, Finance, and Product teams to align priorities and deliver outcomes.

- Manage SI/ISV partners to accelerate delivery and innovation.

What You Bring

- Proven leadership in building and inspiring high-performing, distributed engineering teams.

- Demonstrated ability to drive large-scale platform transformations and cross-system initiatives.

- Deep expertise in Salesforce architecture, development, governance, and platform best practices.

- Strong focus on engineering quality, automation, documentation, and operational rigor.

- Excellent communication and stakeholder management skills with the ability to influence senior leadership.

Requirements

Basic Qualifications

- Bachelor's degree in computer science, Data Science, Business Analytics, or a related field.

- 10+ years of experience in enterprise software engineering.

- 5+ years of experience leading Salesforce engineering teams.

- Proven expertise in Salesforce platform development, architecture, and solution design.

- Experience managing distributed teams across offshore (GCC India) & dotted line reporting to US leadership.

- Experience with AI-enabled Salesforce capabilities and Snowflake/Data Cloud integrations.

Preferred Qualifications

- Salesforce certifications (Architect, Platform, or AI specialization preferred).





- Master's degree in engineering, Technology, or Business Management.

Why Join Staples

- Play a leadership role in shaping next-generation sales and service platforms.

- Drive AI-led innovation with measurable business impact at scale.

- Lead a globally distributed engineering organization across India.

- Contribute to a high-visibility transformation charter within SDS Salesforce.

Requirements
Basic Qualifications · Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related field.

· 6+ years of hands-on Salesforce development experience.

· Expertise in Apex, Lightning Web Components (LWC), SOQL/SOQL, REST/SOAP API integrations.

· Robust proficiency in Salesforce configuration (Flows, Process Builder, Custom Objects, Validation Rules).

· Strong understanding of Salesforce data model, relationships, and security (roles, profiles, sharing rules).

· Excellent problem-solving and communication skills to work with cross-functional teams.

· Proven experience with data modeling, relational databases, and designing scalable enterprise-level Salesforce solutions.

· Expertise in CI/CD, DevOps practices, and delivering projects using Agile methodologies.

Preferred Qualifications · Salesforce Platform Developer I and II certifications.

· Experience in Agentforce · Experience integrating Large Language Models (LLMs) or generative AI tools into Salesforce workflows.

· Fluent in XML-based web services and REST APIs approach with 5+ years of experience.

· Proficiency in MS SQL programming, querying, and relational database management systems (RDBMS) with 3+ years of experience.

· Experience with Agile/Scrum methodologies and use of tools such as Jira, Jenkins, Bit Bucket

Required Skill Profession

Operations Specialties Managers

📌 Senior Manager, Salesforce Platform (Chennai)
🏢 Staples India Business Innovation Hub Private
📍 Chennai