Job Responsibilities

- Provide Level 2 support for desktops, laptops, printers, and IT peripherals.
- Troubleshoot hardware, software, Windows/Mac OS, and network-related issues.
- Handle escalated tickets from the L1 support team.
- Install, configure, and maintain operating systems and applications.
- Manage Active Directory users, permissions, and password resets.
- Provide remote and in office technical support to end users.
- Resolve Outlook, Microsoft 365, and email-related issues.
- Troubleshoot LAN/Wi-Fi connectivity issues.
- Maintain IT asset inventory and documentation.
- Coordinate with vendors and update ticketing systems with issue resolutions.

Required Skills

- Desktop & Laptop Support
- Windows & macOS Administration
- Active Directory
- Microsoft 365 & Outlook
- LAN/Wi-Fi Troubleshooting
- Hardware & Printer Support
- IT Ticketing Tools




- Strong communication and problem-solving skills

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Education:

- Bachelor's (Preferred)

Experience:

- Service technician: 3 years (Preferred)

Language:

- Bengali (Preferred)
- English (Preferred)
- Hindi (Preferred)

Location:

- Kolkata, West Bengal (Preferred)

Shift availability:

- Day Shift (Preferred)

Willingness to travel:

- 75% (Preferred)

Work Location: In person

📌 Desktop Engineer– Field Support (India)
🏢 Persistent Network Pvt.Ltd
📍 India