Job Id: Aeries/249/26-27

Industry IT-Software / Software Services / testing

Location Pune

Experience Range 2 - 5 Years

Qualification Graduate

Job Description

About Us

Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.

About Business Unit

Fortra provides advanced offensive and defensive security solutions that deliver comprehensive protection across the cyber kill chain. With complete visibility across the attack chain, access to threat intelligence spanning the globe, and flexible solution delivery, Fortra customers can anticipate criminal behavior and strengthen their defenses in real time. Break the chain at fortra.com.

Roles and Responsibility

JOB DESCRIPTION

Position/Title:

Renewal Specialist

Department:

Customer Operations

Location:

Pune

Shifts (if any)

2 Pm to 11 PM

This is a job description for one of Aeries’ preferred partners - Fortra. In this role, you will be working directly for our partner as an employee of Aeries.

THE TOP 5 REASONS TO JOIN FORTRA

Fortra Global Capability Center:

In 2025, Fortra set up its Global Capability Center (GCC) in partnership with Aeries to expand its footprint in India.

About Fortra

Fortra provides advanced offensive and defensive security solutions that deliver comprehensive protection across the cyber kill chain. With complete visibility across the attack chain, access to threat intelligence spanning the globe, and flexible solution delivery, Fortra customers can anticipate criminal behavior and strengthen their defenses in real time. Break the chain at fortra.com.

https://www.fortra.com/





About Aeries
Aeries Technology is a global leader in Global Capability Center (GCC) solutions, headquartered in Mumbai, India, with centers in USA, Mexico, and Singapore.

Leveraging advanced technologies like AI and automation, Aeries provides tailored engagement models designed to deliver value creation solutions for Private Equity firms and their Portfolio Companies. One such model is this Global Capability Center (GCC) that has been “Purpose Built” for our partner – Fortra.

Aeries Technology’s approach to staffing and developing its workforce has earned it the Great Place to Work Certification two years in a row.

Position Description

Join a worldwide Customer Operations team in a vital role responsible for best-in-class customer retention via a customer-focused strategy, solid process & product knowledge, and cross-departmental collaboration. Take charge of personal growth through a robust onboarding experience, guided career path, and people-first culture. A successful Renewals Specialist is a self-motivator who demonstrates strong negotiation & communication skills, has a passion for learning, and an eye for detail.

Here’s What You’ll Do

Manage the renewal process, from quoting, contract facilitation, internal approvals, through

to ensuring the Order is processed adhering to Customer Operations SLA’s.

- Ensure all Renewal and Sales activities are within the approval guidelines to protect and drive a positive increase to ARR.
- Proactively provide customers with a renewal proposal at least 90 days prior to renewal date.
- Communicate changes in ARR against planned renewal bookings & losses.
- Negotiate special pricing and validate at point of order.




- Maintain accurate customer data in CRM systems.
- Provide service to customers via telephone and email regarding licensing, renewal, billing, or sales inquiries. Partnering with cross-functional teams to provide seamless customer support (Sales, Customer Success, Support).
- Manage attrition for assigned customers by handling any requests to cancel renewal contracts. Coordinate with necessary departments to identify opportunities to save the renewal, help drive retention and resolve customer issues.
- Maintain accurate health/risk status for assigned customers by routinely reviewing key indicators, such as support requests, implementation status, and usage.
- Contact customers at various points during their renewal term to identify opportunities for upsell and ensure overall customer satisfaction.
- Reach out to new customers to ensure successful onboarding.
- Assist with Export license requests when necessary.
- Perform additional duties and projects as assigned by management.

BASIC QUALIFICATIONS

-
Minimum two years customer service experience or equivalent education and experience
- Basic skills in Microsoft Office products, including Outlook, Word, PowerPoint, and Excel
- Ability to calculate pricing, including margins, discounts and increases
- Must be able to manage and prioritize multiple tasks
- Detail oriented, self-motivated, resourceful, and reliable
- Proficient verbal and written communication skills, including email etiquette
- Professional disposition with a customer service focus
- Ability to work with minimal supervision, both independently and within in a team
- Creative problem-solver who acts confidently – spearheading solutions to problems that arise
- Basic negotiation skills
- Have tolerance for ambiguity and complexity, while working efficiently in a fast-paced environment
- Basic knowledge of internal reporting tools (CRM systems, Power BI, and others as needed by brand)

WATCH OUR VIDEOS TO KNOW MORE ABOUT US!

About Aeries

About Fortra

📌 Renewals Specialist (Pune)
🏢 Aeries Technology
📍 Pune