Location : MumbaiVacancies : 1

Join Our Innovative Team at Gray Matrix

At Gray Matrix, we believe in more than just filling roles. We want to discover your story. We don’t just assess skills; we explore your passion, creativity, and problem-solving journey. As part of our Customer Success team, you’ll take ownership of building strong, lasting relationships with clients, driving product adoption, and ensuring customer satisfaction throughout their lifecycle, all while contributing to Gray Matrix’s enterprise transformation with clarity and innovation.

Open Positions

- Customer Success Manager (CSM)
- Senior Customer Success Manager
- Customer Success Associate

Key Skills & Expertise

Client Relationship Management, Customer Onboarding, Product Adoption, Customer Education & Training, Retention Strategies, Upselling & Cross-selling, Client Satisfaction Monitoring, Client Feedback Collection, Business Process Alignment, Account Health Monitoring, Solution Customization, Proactive Issue Prevention, Value Demonstration, Renewal Management, Client Escalation Management, Contract Negotiation & Expansion, Customer Lifecycle Management

Why Join Us?

- Ownership Culture: At GM, we empower you to take full ownership of your client relationships, ensuring clients feel supported, valued, and engaged throughout their journey. You’ll be directly responsible for product adoption, retention, and long-term success.
- Work alongside forward-thinking engineers and product teams who value clarity, collaboration, and innovation in enhancing the client experience.
- Continuous Learning:



Collaborate with cross-functional teams, contribute to key decisions, and grow your skills through diverse and impactful projects.
- AI-Driven Innovation: Use AI tools to optimize client engagement, automate processes, predict client needs, and ensure seamless onboarding while reducing manual effort.

Clear Growth Paths

Path 1: Customer Success Track

- Customer Success Associate

- Customer Success Manager (CSM)

- Senior Customer Success Manager

Path 2: Diversified Track

Transition into Presales Consultant, Project Management, or Technical Business Analysis — a outstanding opportunity to broaden your skillset and expand your career options.

We foster a supportive, non-political, performance-first team culture. At GM, we believe in boosting morale, welcoming new members, and ensuring everyone feels valued. We take pride in being spokespeople for GM, sharing our experiences, and advocating for the brand as a unified team.

Your Application Journey

Step 1 – Share Your Story

Tell us about your experience in client relationship management and driving customer success. Share examples where you’ve led client engagement, product adoption, and retention efforts.

Email: [email protected]
Subject:



My story about driving customer success and value at Gray Matrix

Step 2 – Conversation

We’ll discuss your approach to client relationships, how you measure success, and your strategies for ensuring product adoption and client satisfaction.

Step 3 – Real-World Test. Real-Time Thinking.

Think. Engage. Elevate. We’ll observe how you manage client issues, drive product adoption, and proactively address client needs in real time.

Step 4 – Leadership Round

We’ll discuss growth, alignment, and whether your vision for customer success matches ours.

Who You Are

- You’re not just looking for a job — you’re looking to own client relationships and drive long-term success across the customer lifecycle.
- You thrive in a collaborative environment but know when to take charge and lead client engagements for better outcomes.
- You prioritize long-term success over speed and know how to manage expectations, drive adoption, and deliver high-quality results.
- You’re eager to mentor junior team members and contribute to a culture of ownership, growth, and learning.

About Gray Matrix

Gray Matrix specializes in delivering cutting-edge digital transformation and technology services. With a global presence, we help businesses scale and innovate while focusing on quality, collaboration, and continuous learning.

Our platform, Talkk.ai, is an industry-leading Agentic AI solution that supports enterprises in achieving long-term success through intelligent automation and AI-driven workflows.

📌 Customer Success Manager (CSM) (India)
🏢 Gray Matrix
📍 India