Are you looking for customer service jobs in Kolkata or call center voice process roles in a work-from-office environment? Fusion CX is hiring Customer Service Associates for a Premium Voice Process in Kolkata. This E-commerce customer care role is suited for graduates with prior BPO experience who have strong communication skills and are comfortable handling customer interactions over voice support.

Job Description:

About the Role

As a Customer Service Associate – Premium Voice Process, you will manage customer interactions through voice calls, ensure clear and skilled communication, and deliver a consistent service experience aligned with defined operational guidelines

Key Responsibilities

- Handle customer interactions through voice support
- Communicate clearly and professionally to address customer queries
- Maintain accuracy and quality in customer interactions
- Follow process guidelines and operational standards
- Meet individual performance expectations related to service delivery
- Work collaboratively with team members and supervisors

Responsibilities may evolve based on operational requirements.

Job Requirements:

Education





Minimum Higher Secondary or equivalent

Experience

- Minimum 6 months of inbound customer service experience
- E-commerce background preferred

Skills & Competencies

- Versant Level 5 English proficiency
- Strong verbal communication skills
- Ability to confidently handle voice-based customer interactions
- Customer-focused mindset with a professional attitude
- Comfortable working in a structured, office-based environment

Work Details

- Process Type: Premium Voice Process
- Work Mode: Work From Office (WFO)
- Location: Kolkata, West Bengal

Why Join Fusion CX?

Fusion CX provides a structured and skilled environment where customer service professionals can strengthen their voice support skills and grow within operations teams. This role offers stability, explicit expectations, and opportunities to build long-term experience in premium customer service processes. If you are seeking call center voice process jobs or customer service roles to grow in a global company serving the customers of a premium E-Commerce client, apply now!

📌 Customer Service Associate – Premium Voice Process – Kolkata, West Bengal (India)
🏢 Fusion CX
📍 India