Front Desk Executive / Receptionist

Location: Yash Hospital, Hadapsar, Pune

Key ResponsibilitiesPatient Experience

- Welcome patients with a warm and professional attitude.
- Register new patients and update patient records.
- Schedule, confirm, and manage appointments efficiently.
- Handle patient queries in person, over phone, WhatsApp, and email.
- Ensure minimal waiting time and smooth patient flow.
- Manage incoming and outgoing calls.
- Maintain reception area cleanliness and presentation.
- Handle billing, payments, receipts, and daily cash reconciliation.
- Maintain patient records and documentation accurately.

Communication & Follow-up

- Confirm appointments and manage recalls.
- Follow up with patients for pending treatments.
- Collect patient feedback and maintain high service standards.
- Coordinate referrals and specialist appointments when required.
- Maintain inventory of front office supplies.
- Prepare daily reports and update practice management software.
- Assist with insurance documentation (if applicable).

Requirements

- Graduate preferred.




- 1–3 years of experience in reception, hospitality, healthcare, or customer service.
- Excellent spoken English, Hindi, and Marathi.
- Good computer skills (MS Office, Google Sheets, email, WhatsApp, practice management software).
- Strong communication and interpersonal skills.
- Pleasant personality with a patient-first attitude.
- Well-organized, punctual, and detail-oriented.

Preferred Qualities

- Professional appearance and etiquette.
- Ability to multitask in a rapid-paced environment.
- Positive attitude and willingness to learn.
- Strong sense of responsibility and ownership.
- Ability to handle confidential patient information with discretion.

Working Hours

- Full-time
- Rotational shifts as per hospital requirements.

Salary

- Competitive salary based on experience and performance.

Contact us : +91-9112 809 809

Benefits:

- Flexible schedule

Work Location: In person

📌 Front Desk Receptionist (Hadapsar)
🏢 Yash Hospital
📍 Hadapsar