Requirements and Skills :

Robust working knowledge of the Microsoft Office Suite products

(MS Word and Excel etc.)

- Experience as a Customer Support Specialist or similar CS role
- Familiarity with school ERP domain
- Experience in using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience while handling challenging situations

Must have their Desktop or Laptop

Responsibilities

- Responding to customer queries in a timely and accurate way,

via phone, email, or chat

- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions

(for example, by testing different scenarios or impersonating users)

- Monitor customer complaints and reach out to provide assistance




- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and

Marketing teams.

- Assist in training Junior Customer Support Representatives.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Application Question(s):

- Do you have laptop & wifi network?
- What is the current salary?
- What is the notice period?

Experience:

- Customer support: 1 year (Required)

Willingness to travel:

- 25% (Required)

Work Location: Remote

📌 Customer Support Executive (CSE) (India)
🏢 eduTinker
📍 India