Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a agile service identifying and solving issues within multiple components of critical business systems.
Must have skills : Program Control Services
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring and collaboration with different teams to maintain system stability and support business continuity in a dynamic environment.

Roles & Responsibilities:

- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in documenting issues and resolutions to enhance team knowledge base.




- Collaborate with cross-functional teams to escalate and resolve complex problems.
- Monitor system performance and report anomalies to ensure timely intervention.
- Support junior team members by sharing insights and providing guidance.
- Contribute to continuous improvement initiatives aimed at optimizing support processes.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Program Control Services.
- Strong analytical and troubleshooting abilities to diagnose software issues effectively.
- Familiarity with monitoring tools and techniques to track system health.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
- Experience working in fast-paced environments requiring quick adaptation and problem resolution.

Additional Information:

- The candidate should have minimum 0-2 years of experience in Program Control Services.
- This position is based at our Mumbai office.
- A 15 years full time education is required.

15 years full time education

📌 Application Support Engineer (Mumbai)
🏢 Accenture
📍 Mumbai