JOB DESCRIPTIONS – HELP DESK & TECHNICAL SUPPORT OPERATIONS

1. HD Ticket Dispatch Executive / Customer Support Coordinator

Department: Helpdesk Operations

Reporting To: HD Operations Manager

Location: Centralized Helpdesk / HO

Role Purpose

To act as the central entry and control point for ATM, Battery OEM and Non-ATM service requests by ensuring timely call intake, validation, logging, and dispatch within defined SLAs, with zero ticket leakage and high data accuracy.

Key Responsibilities

Multi-channel call intake (Portal, Email, IVR, OZONTEL, WhatsApp, QR, IoT)

Call validation including warranty / OOW checks (Chargeable checks) with serial no

Accurate CRM logging for ATM, Battery OEM and Non-ATM calls

Dispatch within 20-minute for ATM and defined Non-ATM TAT

Coordination with branches for ticket dispatch to field Engg

Send Call pending report at end of day

Pay: ₹18,000.00 - ₹25,000.00 per month

Perks:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Helpdesk Executive (India)
🏢 ProstarM info system
📍 India