The Customer Service Executive will serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and ensuring a high standard of service delivery. The role requires solid communication skills and a customer-focused approach to enhance overall customer satisfaction.

Role Responsibilities

- Handling inbound calls and respond to mails

- Resolve customer queries efficiently - Maintain records of interactions

- Ensure high Customer satisfaction (CSAT) scores

- Provide excellent customer service

Desired Candidate Profile

- Strong understanding of service delivery

- Good problem-solving skills with the ability to resolve customer queries efficiently -

Ability to meet call centre metrics such as quality, productivity, and turnaround time - Willingness to work in rotational shifts (day shifts only)

- Strong English communication skills with the ability to interact effectively with customers. - Willingness to learn and adapt in a fast-paced environment





Experience & Educational Background -

Experience in International call centre is an added advantage -

Experience in voice, chat, or email support is preferred -

Minimum qualification: HSC (Higher Secondary Certificate) or Graduate in any discipline

What Success Looks Like

- Consistently meeting KPIs, SLAs, and quality benchmarks

- Strengthening client confidence through reliable service delivery

- Adapting quickly to feedback and contributing to process improvements

- Collaborating effectively with team members to achieve shared goals

- Growing into higher responsibilities and career advancement opportunities within the organization

Benefits - Health Insurance - 5-Day Work Week (Not fixed Saturday - Sunday)

Pay: ₹20,000.00 - ₹33,000.00 per month

Benefits:

- Health insurance

Work Location: In person

📌 Customer Service Executive BPO (Thane)
🏢 Gyrohr
📍 Thane