Job Summary:- Customer Service Executives are required to answer incoming calls, Mails, SMS and Whatapps from customers for various reasons- Complaint, Query, answer inquiries, resolve complaints and provide information.
Gender: (Male and Female Both)
No. of vacancy: 5 (Five)
Location: Gwalior, MP.-474001
Salary: Rs. 8500.00 (Monthly) +
Job Timing: 9:00 AM to 5:30 PM or 10:30 AM to 7:00 PM
Dress Code: Formal or as per company Guideline
Weekly Off: Sunday or Tuesday
Experience: 2-3 Year in Customer handling
Education: Minimum 12th Passed or (Graduate,)
Language: English (Preferred), Hindi (Preferred)
Typing skills: Average
Required Skill:- Excellent communication skills (On mail & Voice), Good Listening and problem solving skills over mail and telephone, Ability to take and handle stress & pressure of complaint centre., Manage large amounts of incoming calls, mails, SMS., Resolve customer complaints via phone, mail., Good Knowledge of Computer with handling of MS-Office (Word, Excel, Power Point and Outlook).
Responsibilities and Duties: Answer calls and mail professionally to provide information about products and services, take care of customer complaint , Logged the complaint, Allot the complaint, Take care all the inquiry and query of customer.
- Provide end-to-end service support to our customers.
- Attend to customer queries, issues and grievances over phone, email, live chat and sms.
- Work with internal teams to resolve customer issues promptly.
- Gather and pass on the feedback from customers to senior in the company.
- Proactively engage with customers to enhance retention and loyalty.
- Meet the high standards of professional conduct, turnaround time and accuracy set by the company.
Presentable, hard working and well groomed male/female candidates with valuable communication skills.
Please send your resume at given email id.
Send resume to :
[email protected]
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