Customer Service Executive

Role

customer experience by coordinating bookings, providing timely updates, and maintaining solid client relationships in the fastpaced logistic

Key Responsibilities

- Coordinate with Sales and Pricing teams for container bookings
- Place bookings with shipping lines, follow up, validate, and confirm all shipment bookings
- Build and maintain long-term customer relationships through excellent service
- Manage daily communication via emails and phone calls with customers & shipping lines
- Fetch and provide accurate vessel schedules to customers
- Ensure timely and accurate data entry into the operating system
- Direct customer queries or concerns to the appropriate department and provide prompt responses
- Use daily customer service reports to confirm all release requirements before container pickup

Requirements





- Strong communication skills — both verbal & written
- Minimum 2 years of experience in freight forwarding / shipping / logistics preferred
- Proficiency in MS Office & ability to handle operational systems
- Customer-focused mindset with problem-solving abilities Detail-oriented and able to manage multiple bookings simultaneously

Pay: ₹25,089.31 - ₹35,775.92 per month

Application Question(s):

- How many years of experience do you have in customer service or operations specifically within freight forwarding, shipping lines, or logistics?

Education:

- Bachelor's (Required)

Experience:

- Customer support: 2 years (Required)

Language:

- English (Required)

Work Location: In person

📌 Customer Support Executive - freight & logistics (India)
🏢 Welwin Infotech India
📍 India