Operations & Systems Manager – SAF India

Location: Ludhiana, Punjab, India
Employment Type: Full-Time
Level: Senior Leadership
Organization Type: Faith-Based Nonprofit

About SAF International

SAF International is a faith-based charitable organization working across India and Nepal to uplift marginalized and underserved communities through education, community development, health, and humanitarian programs.

Our work is rooted in seva, integrity, accountability, and compassion. While SAF International prioritizes seva towards Sikh communities, we do not discriminate based on race, caste, or creed in service delivery.

Position Overview

The Operations & Systems Manager is responsible for ensuring SAF India operates efficiently, consistently, and with excellence.

This role leads organizational planning, operational systems, accountability, reporting, and continuous improvement across all departments. Rather than managing day-to-day tasks directly, the role builds systems that help every department succeed.

This position works closely with the CEO and the trustees and serves as the operational backbone of SAF India.

Key Responsibilities

Operational Oversight

- Review and improve operational workflows across all programs
- Identify inefficiencies, risks, and gaps affecting program delivery
- Resolve cross-department operational issues

Program Operations Support

- Work alongside program teams to understand operational challenges
- Recommend improvements to aid delivery, resource use, coordination, and reporting
- Support implementation of approved operational improvements

Staff Structure & Accountability

- Review staff structures, roles, and reporting lines
- Recommend role clarity and workflow improvements
- Strengthen coordination between office and field teams

SOPs & Documentation

- Lead development and implementation of SOPs for operations, HR, finance coordination, and compliance
- Ensure SOPs are practical,



culturally appropriate, and followed

Communication, Compliance & Coordination

- Strengthen internal communication and reporting systems
- Support compliance processes (FCRA, statutory filings, audits)
- Improve coordination between finance, administration, and programs

Leadership & Values

- Lead with humility, integrity, and service-oriented leadership
- Ensure operational decisions reflect SAF’s faith-based values

Required Qualifications

- Excellent organizational and leadership skills.
- Strong written and spoken English.
- Excellent problem-solving ability.
- Able to lead through systems rather than micromanagement.
- Comfortable analyzing reports and data.
- High attention to detail.
- Demonstrates integrity, professionalism, humility, and a service mindset.
- Able to manage multiple priorities simultaneously.

Faith & Lifestyle Requirements (Mandatory)

- Strong knowledge of Sikhi and Sikh Rehat Maryada
- Lifestyle aligned with Sikh values
- No consumption of alcohol, drugs, or intoxicants

Location & Relocation

- Based in Ludhiana, Punjab with travel to program sites as necessary.
- Housing provided for suitable candidates relocating from outside Ludhiana (family relocation supported)

Closing Note

This role is for a disciplined, values-driven leader who understands that strong operations enable effective seva and dignified service delivery.

Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

- Cell phone reimbursement

Application Question(s):

- Do you have a solid understanding of Sikhi and Sikh Rehat Maryada, and are you able to lead your personal and professional life in alignment with these principles?

Education:

- Bachelor's (Preferred)

Experience:

- NGO or Similar sector: 3 years (Preferred)
- Management: 4 years (Preferred)

Language:

- English & Panjabi (Preferred)

Location:

- Ludhiana, Punjab (Preferred)

Willingness to travel:

- 25% (Preferred)

Work Location: In person

📌 Operations & Systems Manager (India)
🏢 SAF International
📍 India